Student Consumer Information

This consumer information page provides links to a suite of important National University information, disclosures, policies and procedures. Per the Higher Education Opportunity Act, this information is intended to provide an assortment of pertinent and helpful information to prospective students, current students, their families, support persons, and other interested parties. This page includes resources and links to academic policies, financial aid resources, general institutional information, health, safety & security items, student services, admissions expectations, and a variety of other areas.

Criminal History Notice

Many disciplines, professions, and jobs require disclosure of an individual’s criminal history, and a variety of states require background checks to apply to, or be eligible for, certain certificates, registrations, and licenses. Existence of a criminal history may also subject an individual to denial of an initial application for a certificate, registration, or license and/or result in the revocation or suspension of an existing certificate, registration, or license. Requirements can vary by state, occupation, and/or licensing authority.

If a student has been arrested or convicted of a crime it may be more challenging or impossible to obtain employment in certain fields upon graduation. Students are strongly encouraged to consult state requirements and prohibitions to determine whether an arrest, crime or criminal history may affect their eligibility to continue within their program and/or subsequent licensure. Previous arrests or a criminal record may prevent students from being placed at training sites, stop an applicant from obtaining requisite licenses, registration, certifications or gain employment in the field, and/or compromise their ability to complete all academic/program requirements.

Students with previous arrests or a criminal record are individually responsible for checking all licensing and certification requirements in any state where the student is interested in working. Students are also responsible for understanding all residency training requirements to determine whether their criminal history will be a barrier to participation.

Financial Aid Information

Notice of Availability of Institutional and Financial Aid Information

Notice of Availability of Institutional & Financial aid information, as well as Federal Student Financial Aid Penalties for Drug Law Violations are emailed to each enrolled student annually for student notification.

Contact Information for Assistance in Obtaining Institutional or Financial Aid Information

If you have any questions or if you’d like to meet with one of our dedicated financial aid advisors, contact us at or 1-800-NAT-UNIV, ext. 8500.

National University delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Visit this link for more information:

To view our third-party servicer contract for refund management, click

Health, Safety and Security

Student Services & Outcomes

Student Concierge Services

Student Concierge Services (SCS), is comprised of knowledgeable Student Service Advocates. Our highly-skilled team of advocates assist student learners through a variety of insightful services; offering guidance, answers about National University policies & procedures, combined with innovative and sound solutions to create an exceptional student experience.

Methods of Contact:

Phone: (866) 628-8988 /(866) NU-ACCESS ext. 8900

Start a chat or ask us a question through NU Knowledge Base


Completion/Graduation and Transfer Out Rates:

National University reports disaggregated graduation rates by gender, major racial and ethnic subgroups (as defined by IPEDS).

The “Student Right to Know” or IPEDS graduation rate tracks the progress of students who began their studies as full-time, first-time degree- or certificate-seeking students to see if they complete a degree or other award such as a certificate within 150% of “normal time” for completing the program in which they are enrolled. NU does not disaggregate SRTK graduation by recipients of Federal Student Financial Aid recipients as the number is too small to disclose or report and protect student privacy.

Student Right to Know graduation and retention rates can be found here:

Note that not all students at the institution are tracked for these rates. Students who have already attended another postsecondary institution, or who began their studies on a part-time basis, are not tracked for this rate.

For graduation rates of all students, please see the graduation rate dashboard on our student achievement page here: Graduate diversity is also available as a Graduate Report as part of the Student Demographics dashboard.

For retention rates of all students, please see the retention rate dashboard on our student achievement website

Other consumer information:

  • Job Placement Rates: Not Applicable since National does not calculate job placement rates.
  • Placement in Employment: Not Applicable since National does not calculate job placement rates.
  • Types of Graduate and Professional Education In Which the Institution’s Graduates Enroll: Not Applicable since National does not calculate job placement rates.